Repair triage
No cooling, no heat, leaks, noise, odour and control problems. We collect the model and symptoms before dispatch.
Send the equipment details, symptoms and property information. We triage the need first, then arrange repair, an on-site assessment or three clear upgrade options.
Free initial triage does not mean free on-site repair. Any diagnostic visit and fee will be explained first.
No cooling, no heat, leaks, noise, odour and control problems. We collect the model and symptoms before dispatch.
We consider floor area, existing heat, electrical capacity, insulation and room use before comparing repair, partial and whole-home options.
For homes with high bills, EV charging or backup-power needs, we assess solar, battery and EV charging without forced bundling.
| Online triage | Photos, model, symptoms, area and timing |
| Site diagnosis | Confirm fault, access and repair-versus-replace boundary |
| Three options | Necessary repair / recommended upgrade / long-term energy plan |
| Decision | Confirm scope, price and service date |
Specific details help us determine whether you need troubleshooting, a visit or a proposal.
Rebate eligibility and amounts are subject to final approval by BC Hydro, CleanBC and other program administrators.